Return & Refund Policy

1. General Alcohol Policy

By California law, alcoholic beverages are perishable goods and cannot be returned or exchanged simply because you changed your mind or did not like the taste. All sales are fi nal.

2. Damaged or Defective Products

We take great care in packaging, but if your champagne arrives damaged, spoiled, or defective, we will gladly issue a replacement or a store credit.

• Notifi cation Window: You must notify us within 3 to 7 days of receiving the delivery.
• Proof: We will require photographic proof of the damage or request that the unopened, defective bottle be returned to us for inspection.
• Condition: Returned bottles must be in their original packaging and condition.

 

3. Weather Conditions & Temperature

As champagne is highly sensitive to extreme temperatures, we do not accept returns or provide refunds for items damaged by heat or freezing during transit. We recommend reviewing our shipping guidelines during the summer or winter months.

4. Order Cancellations

Orders can only be modifi ed or canceled prior to the fulfi llment or shipping process. Once the order has left our facility or is in the hands of the common carrier, it cannot be canceled.

5. Undeliverable Packages

If a carrier is unable to deliver your package due to an incorrect/incomplete address or if the recipient is not 21+ and available to sign, the package will be returned to us. In this event, the customer is responsible for any incurred return shipping fees and the cost of re-shipping. ALL SALES ARE FINAL